IT Support Engineer — Teacher Stern LLP
Supporting a hybrid legal environment across Microsoft 365, Citrix virtual desktops, Entra ID, iManage, Mimecast, and Windows endpoints, while helping maintain dependable day-to-day IT services.
Cloud · Infrastructure · Support
Cloud Engineer
London-based IT professional with a strong background in legal-sector support, now focused on cloud engineering through hands-on work in Azure, AWS, Terraform, Linux, identity, networking, and infrastructure labs.
3+Years in IT
130+Users supported
200+Virtual desktops managed
4Core certifications
Summary
Professional Summary
I currently work in IT support within the legal sector, delivering reliable support across Microsoft 365, Windows 10/11, Citrix DaaS, Entra ID, and user-facing business systems. Alongside production support, I’m building practical cloud engineering capability through Azure hosting projects, AWS foundations, Terraform, hybrid identity labs, and networking-focused home labs.
Experience
Recent Experience
1st Line Support Analyst — Nuffield Health
Delivered remote support in a large national environment, managing incidents and assisting users across healthcare-related systems and business-critical services.
1st Line Service Desk Analyst — CloudCoCo Plc
Acted as a first point of contact across phone, email, and chat, building strong troubleshooting, prioritisation, and customer support habits.
From Support to Cloud
Combining real-world support experience with self-driven lab work in Azure, AWS, VMware, Windows Server, Active Directory, DNS, DHCP, and infrastructure automation.
Strengths
Technical Strengths
Cloud Foundation
Hands-on exposure to Azure and AWS, static website hosting, cloud architecture basics, IAM concepts, and Terraform fundamentals.
Infrastructure Support
Strong support experience across Microsoft 365, Windows, Citrix, identity, email, devices, and user-facing business systems.
Identity & Access
Practical work with Active Directory, Entra ID, MFA, account lifecycle management, and access administration.
Projects
Selected Projects
Azure Website Hosting
Connected a custom domain to an Azure-hosted static website while learning storage, DNS, low-cost hosting design, and deployment flow.
Hybrid Identity Lab
Built an environment connecting on-prem Active Directory with Microsoft Entra ID to better understand sync, structure, and identity management.
Windows Server & Networking Lab
Configured AD DS, DNS, DHCP, GPOs, domain-joined clients, and redundancy concepts to simulate real infrastructure scenarios.
Virtualisation Practice
Used VMware and Hyper-V for multi-VM labs focused on Windows Server administration, networking, and infrastructure troubleshooting.
Interests
What I’m Interested In
Cloud Engineering
Designing simple, practical Azure and AWS solutions that balance cost, reliability, and security.
Automation
Using Terraform and repeatable infrastructure patterns to reduce manual setup and improve consistency.
Infrastructure Labs
Learning by building Windows Server, identity, DNS, DHCP, and networking labs that mirror real support environments.
Contact
Let’s connect
I’m looking for cloud engineering and infrastructure-focused opportunities where I can keep growing technically and bring strong support fundamentals into cloud operations.